Refund Policy
REFUND & CANCELLATION POLICY — PayBridge
Last updated: 4 Dec 2025
This Refund Policy outlines how PayBridge handles cancellations, refunds, and billing disputes.
1. No Refunds for Completed Services
Because payroll services involve time, labour, and legal compliance activities, completed payroll cycles or tasks are non-refundable.
Once a pay run, compliance report, or processing task has been delivered, the payment is final.
2. Refunds for Duplicate Payments or Errors
You are entitled to a refund if:
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You were charged more than the agreed amount
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A duplicate or mistaken payment was processed
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PayBridge made a billing error
We will issue the refund promptly once verified.
3. Service Cancellations
You may cancel your service by providing written notice.
Cancellation terms:
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Monthly subscriptions: Cancel anytime; no future charges after the current billing period.
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Pay-per-cycle clients: Charges apply for any pay cycles already processed.
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Annual contracts: Refunds are not provided after service has commenced unless required by law.
4. Prepaid Services
If you have prepaid for services:
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Unused future services may be refunded only if work has not yet begun
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Completed or partially completed work is non-refundable
5. Failure to Provide Required Information
Refunds are not provided when:
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Payroll deadlines are missed due to late or incomplete information from the client
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Errors arise from incorrect data supplied by the client
6. Disputes
If you dispute an invoice, please contact us within 7 days of receiving it.
We will investigate and provide a written response.
7. Contact Information
For any refund or cancellation queries:
PayBridge
Email: admin@paybridge.com.au
Phone: 0451 181 286