Privacy Policy

Privacy Policy for PayBridge

Last updated: 4 Dec 2025

PayBridge (“we”, “our”, “us”) is committed to protecting your privacy and ensuring your personal information is handled safely and responsibly. This Privacy Policy outlines how we collect, use, store, and protect your information when you use our website, services, and contact channels.

By using our website and services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

When you contact us, request a quote, or use our payroll services, we may collect:

Name
Email address
Phone number
Business name
Employee payroll details (only when onboarding clients)
Billing information

1.2 Sensitive Information

As a payroll service provider, we may process sensitive information such as:

Employee tax file numbers (TFNs)
Salary/wage details
Superannuation information
Bank account details

This data is handled under strict confidentiality and stored securely.

1.3 Website & Technical Data

When you visit our website, we may automatically collect:

IP address
Browser type
Device information
Pages visited and time spent
Cookies and similar tracking technologies

This helps us improve website performance and user experience.

2. How We Use Your Information

PayBridge uses the information we collect to:

Provide payroll processing and related services
Maintain accurate payroll and compliance records
Communicate with you about your account or inquiries
Send important service updates
Improve our website and services
Ensure legal and regulatory compliance
Generate secure payroll reports and documentation

We do not sell, rent, or trade your personal information.

3. How We Store and Protect Your Information

We take data security seriously and implement the following measures:

Encrypted data storage
Secure servers located in Australia or trusted jurisdictions
Access controls and authentication safeguards
Regular security monitoring
Compliance with Australian Privacy Principles (APPs)

Only authorised PayBridge personnel have access to your information.

4. Sharing Your Information

We may share your information only in the following situations:

With your consent
With trusted third-party providers who assist in payroll processing (e.g., accounting software, superannuation systems)
If required by law (e.g., ATO, regulatory bodies)
To prevent fraud or ensure security

We do not share information for marketing purposes without your permission.

5. Cookies and Tracking Technologies

Our website may use cookies to:

Improve functionality
Analyse website usage
Enhance your browsing experience

You can disable cookies in your browser settings, but some features may not work correctly.

6. Accessing and Updating Your Information

You have the right to:

Access the personal information we hold about you
Request corrections to inaccurate or outdated information
Request deletion of certain information (where permitted by law)

To make a request, contact us using the details below.

7. Data Retention

We retain your information only for as long as necessary to:

Provide our services
Comply with legal and tax obligations
Resolve disputes

Payroll data may be retained for statutory periods (e.g., ATO requirements).

8. Third-Party Links

Our website may contain links to external websites.
We are not responsible for the content or privacy practices of those sites.

9. Children’s Privacy

Our services are not directed to children under 16, and we do not knowingly collect information from them.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
The updated version will be posted on this page with a revised “Last updated” date.

11. Contact Us

For questions or privacy-related requests, please contact:

PayBridge
Email: admin@paybridge.com.au
Phone: 0451 181 286
Address: 19 Taperoo Crt, Yatala QLD 4207